We hope you and your families have been keeping well through these difficult times.
As you will have seen, the government announced that from June 8th 2020, the restrictions on dentists seeing patients face-to-face would be lifted. This news was greatly welcomed by us and our colleagues across the country, as it allows us to get back to caring for our patients in our practices, where we have only been able to provide telephone triage until this point.
However, we must be aware that we will not be able to return and continue as before; there is new guidance and procedures in place to ensure the safety and wellbeing of our patients and dental teams. We are following all guidelines relating to hygiene, cleaning and PPE, to continue to meet our consistently high standards of infection prevention and control.
Please familiarise yourself with the following changes:
You must not attend the practice without an appointment.
You will need to wait outside the surgery and call reception when you arrive.
Please do not arrive early and you must attend alone unless accompanying a child or as a carer.
You will be required to sanitise your hands upon entry and the door will be opened and closed for you by a member of staff. We will also take a recording of your temperature.
We ask that you use contactless payment methods and payment will be taken on arrival.
Please be aware that the toilet is out of use.
The surgery and staff PPE will look a little different and we are limited to providing a small number of services at this time.
Please adhere to the 2m social distancing rules at all times and you must not attend if you, anyone in your household or anyone you have been in close contact with have symptoms of Covid-19.
As a result of these changes, our capacity is reduced in terms of the number of patients we will be able to see per day. We will initially be treating patients with emergencies and pain, as so many have had to hold off during lockdown and closures. If you have a dental emergency or pain, please call us and we will arrange for a dentist to speak to you. If appropriate, an appointment will be offered for you to be seen face-to-face.
We will be in contact as soon as we can with patients who were in the middle of treatment to advise you of what happens next, and we will let you know when we will be able to book your normal check up.
We are incredibly grateful for all of the support and understanding you have shown – we just ask you to be patient a little longer.
This statement is under constant review; we will keep you updated as and when developments arise.
If you have a dental emergency during our usual opening hours, please call the practice number so that we can advise you further. Outside of these hours, please call NHS 111.
or call NHS 111 for further advice.
Full range of NHS dentistry
Tooth whitening and stain removal
Cosmetic dental treatments
Mon - Fri: 08.30am - 5:30pm
Please enquire about Saturday appointments.
Please call or email us to enquire about registration.
If you need a dentist urgently outside normal hours you should telephone Dentaline on 01634 890300 or the NHS 111 service for advice.
Please note that we record our telephone calls for monitoring and training purposes.